PRIVACY POLICY

Last Updated: 4/10/2024
 

We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our website, you consent to the practices described in this Privacy Policy.
 

1. Collection of Personal Information
 

We may collect personal information from you when you interact with our website, subscribe to our services, or communicate with us. The types of personal information we collect include:

• Name

• Contact information (e.g., email address, phone number)

• Business details (if applicable)

• Any other information you provide us directly through communication

We collect personal information to provide you with our products and services, respond to your inquiries, and improve your experience on our website.
 

2. Use of Personal Information
 

We use the personal information we collect for purposes including, but not limited to:

• Providing products and services to you

• Responding to customer service requests

• Processing inquiries or feedback

• Conducting direct marketing, where permitted by law

• Improving the functionality and performance of our website

We will not use your personal information for any purpose not reasonably expected, nor will we disclose it to third parties except as described in this Privacy Policy or where required by law.
 

3. Disclosure of Personal Information

We may disclose your personal information to third parties for the purposes of:

• Engaging third-party service providers (such as IT support and hosting)

• Complying with legal obligations

• Protecting the rights, property, or safety of our business, customers, or others

These third-party service providers are contractually obligated to safeguard your personal information and are only permitted to use it for the purposes for which we have engaged them.
 

4. Data Security
 

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These steps include physical security measures, encryption, and secure IT systems. However, we cannot guarantee the security of data transmitted over the internet.
 

5. Access to and Correction of Personal Information
 

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To request access or correction, please contact us at the details provided below. We will respond to your request within a reasonable timeframe, as required by law.
 

6. Cookies and Website Usage
 

Our website may use cookies or other tracking technologies to enhance your experience. Cookies help us understand how visitors interact with our site and may collect information such as your browser type, IP address, and usage data. You can control how cookies are used by adjusting your browser settings.

7. Direct Marketing
 

We may send you direct marketing communications about our products and services where you have consented to receive such communications. You may opt-out of receiving these communications at any time by contacting us or following the unsubscribe instructions provided in the communication.
 

8. Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us
 

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

DURAFLEX Surface Protection Film
sales@surfaceprotectionfilm.com.au
0483939738
4/6 Woodbine Court Wantirna South 3152

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as outlined herein.