DURAFLEX Website Privacy Policy

1. Collection of Personal Information
   We may collect personal information from you when you interact with our website, subscribe to our services, or communicate with us. The types of personal information we collect include:
   • Name
   • Contact information (e.g., email address, phone number)
   • Business details (if applicable)
   • Any other information you provide us directly through communication

     We collect personal information to provide you with our products and services, respond to your inquiries, and improve your experience on our website.


2. Use of Personal Information
   We use the personal information we collect for purposes including, but not limited to:
   • Providing products and services to you
   • Responding to customer service requests
   • Processing inquiries or feedback
   • Conducting direct marketing, where permitted by law
   • Improving the functionality and performance of our website

     We will not use your personal information for any purpose not reasonably expected, nor will we disclose it to third parties except as described in this Privacy Policy or where required by law.


3. Disclosure of Personal Information
   We may disclose your personal information to third parties for the purposes of:
   • Engaging third-party service providers (such as IT support and hosting)
   • Complying with legal obligations
   • Protecting the rights, property, or safety of our business, customers, or others

     These third-party service providers are contractually obligated to safeguard your personal information and are only permitted to use it for the purposes for which we have engaged them.

4. Data Security
   We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These steps include physical security measures, encryption, and secure IT systems. However, we cannot guarantee the security of data transmitted over the internet.

5. Access to and Correction of Personal Information
   You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To request access or correction, please contact us at the details provided below. We will respond to your request within a reasonable timeframe, as required by law.

6. Cookies and Website Usage
   Our website may use cookies or other tracking technologies to enhance your experience. Cookies help us understand how visitors interact with our site and may collect information such as your browser type, IP address, and usage data. You can control how cookies are used by adjusting your browser settings.

7. Direct Marketing
   We may send you direct marketing communications about our products and services where you have consented to receive such communications. You may opt-out of receiving these communications at any time by contacting us or following the unsubscribe instructions provided in the communication.

8. Changes to this Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

9. Advertising and Analytics
   We use the Meta (Facebook) Pixel with Advanced Matching and the Conversions API, plus Google Analytics 4 and Google Ads. When you submit an enquiry form, a securely hashed (irreversible) version of the details you provide, such as your email and phone number, may be shared with Meta and Google to measure and improve our advertising. We never share readable personal data for this purpose. You can manage interest-based ads via your Meta and Google ad settings, and control cookies in your browser.

YouTube API Services

DURAFLEX publishes films of our completed projects to our official YouTube channel using YouTube API Services. Our internal publishing tool uses these services only to upload videos we own to our own channel, organise them into playlists and set their thumbnails. Through that use, DURAFLEX agrees to the YouTube Terms of Service and the Google Privacy Policy.

This tool does not access, collect, store or share any personal information about visitors to this website or about any YouTube user. The only information it keeps is the list of video identifiers we have uploaded to our own channel. It does not use cookies and does not serve advertising.

If you have ever granted a DURAFLEX application access to your Google account, you can revoke that access at any time from your Google security settings page at https://myaccount.google.com/permissions. For privacy questions, including requests to delete information you have provided to us, contact us at sales@surfaceprotectionfilm.com.au.

10. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
    DURAFLEX Surface Protection Film
    sales@surfaceprotectionfilm.com.au
    0483 939 738
    4/6 Woodbine Court Wantirna South 3152

    By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as outlined herein.