Introduction Welcome to DURAFLEX. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Definitions
“We,” “us,” and “our” refer to DURAFLEX.
“You” and “your” refer to users, customers, or visitors of our website.
“Products” refer to DURAFLEX surface protection film and related offerings available for purchase.
“Services” refer to all content, features, and functionalities available on our website.
Use of Website
You must be at least 18 years old or have parental/guardian consent to use our website.
You agree to use the website for lawful purposes only and not engage in any activity that could harm our business or other users.
We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.
Intellectual Property
All content on this website, including but not limited to text, images, trademarks, and logos, is the property of DURAFLEX or its licensors and is protected by Australian and international copyright laws.
You may not reproduce, distribute, or use any content from our website without our prior written consent.
eCommerce & Product Purchases
When purchasing products from our website, you agree to provide accurate and complete information.
Prices are listed in AUD and are exclusive of GST unless otherwise stated.
We reserve the right to modify prices, product descriptions, or discontinue products at any time without notice.
Orders are subject to availability, and we may cancel an order if we cannot fulfil it.
Payment & Security
Payments must be made through our secure payment gateway.
We do not store your payment information. Third-party payment processors handle all transactions.
You are responsible for ensuring that your payment details are accurate and up to date.
Shipping & Delivery
We ship orders within Australia. International shipping may be available depending on location.
Estimated delivery times are provided for reference and are not guaranteed.
We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
Risk of loss or damage passes to you upon delivery.
Returns & Refunds
We accept returns for defective or incorrect items within 14 days of delivery, subject to our returns policy.
Refunds will be processed after the returned item is inspected and approved.
Change-of-mind returns may be accepted at our discretion and may be subject to a restocking fee.
Warranty
DURAFLEX products are covered under a limited warranty for manufacturing defects.
The warranty does not cover misuse, improper installation, or normal wear and tear.
Full warranty details are available on our website.
Limitation of Liability
To the maximum extent permitted by Australian law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability for any claim related to our products or services is limited to the amount paid for the relevant product or service.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product is found to be defective, you may be entitled to a replacement, repair, or refund.
Nothing in these Terms excludes your rights under Australian Consumer Law.
Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your information.
By using our website, you consent to our data collection and usage practices as outlined in our Privacy Policy.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, security, or privacy practices of these sites.
Use of third-party websites is at your own risk.
Termination
We reserve the right to suspend or terminate your access to our website for any breach of these Terms.
Termination does not affect any rights or obligations that arose prior to termination.
Governing Law & Dispute Resolution
These Terms are governed by the laws of Victoria, Australia.
Any disputes shall be resolved through negotiation in good faith. If unresolved, disputes may be referred to mediation or arbitration in Victoria.
Changes to Terms
We may update these Terms at any time. Changes will take effect upon posting on our website.
Continued use of our website constitutes acceptance of the revised Terms.
Contact Information For any questions or concerns regarding these Terms, please contact us at: Email: sales@surfaceprotectionfilm.com.au Phone: 0483 939 738 Address: 4/6 Woodbine Court Wantirna South 3152